Privacy Policy

We collect only the information you choose to share with us, along with limited technical details needed to process your enquiry:

• Contact details — your full name, phone number and email address.
• Property preferences and enquiry details — such as property type (plot, villa or apartment), BHK type, preferred location, the builder or project you are interested in, and any message you write to us.
• Website enquiry forms — the information above when you submit an enquiry form on our website.
• Meta lead forms — the information you submit through lead forms on Facebook or Instagram that are run by or for MetroHive.
• Technical details sent with a website enquiry — the date and time of submission and the IP address of the device used, which are included with your enquiry to help us identify spam and misuse.
• Direct communication — information you share when you call, WhatsApp or email us.

We do not ask for sensitive information such as bank account details, card numbers or passwords through our website.

We use your information to:

• Respond to your property enquiries.
• Share relevant residential project information, pricing, floor plans and brochures.
• Arrange property site visits and connect you with the relevant project sales team.
• Provide follow-up assistance related to your property requirements.
• Keep a record of your enquiry and our communication with you.
• Detect and prevent spam, fraud or misuse of our website.

We may contact you by phone call, WhatsApp, SMS or email in relation to your enquiry. If you no longer wish to be contacted, just tell us using the details in the Contact Us section.

MetroHive does not sell your personal information.

As a real estate channel partner, we may share the details you provide, such as your name, phone number, email address and property requirements, with the relevant builder, developer or authorised project sales team. This helps us respond to your enquiry, provide project information and arrange site visits. These parties may contact you directly regarding the project you are interested in and handle your information according to their respective privacy policies.

We may also share your information:

• With service providers who help us operate our website, manage enquiry submissions and deliver enquiry emails. They may use your information only to provide these services.
• When required by applicable law or a lawful request from an authorised government authority.

We take reasonable measures to protect your information. Our website is served over an encrypted (HTTPS) connection, enquiry forms are checked before they are processed, and access to enquiry details is limited to people who need it to assist you.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. Please avoid sharing sensitive personal or financial information through enquiry forms or messages.

We do not use Google Analytics, advertising cookies, tracking pixels (such as the Meta Pixel) or remarketing tools on our website.

The following services do operate when you visit our website:

• Website visit statistics — our website hosting provider collects basic visit information (such as pages viewed, the referring website, device and browser type, approximate location and page loading speed) and shows it to us only as aggregated statistics, so we can understand how the website is used. To count visits, this service may store small identifiers in your browser using cookies or browser storage. We do not use this information to identify you personally.
• Security cookie — our hosting network may set a short-lived, strictly necessary cookie that helps tell genuine visitors apart from automated bots and protects the website from abuse. It is not used for advertising.
• Google Fonts — the fonts used on our website are loaded from Google's servers, so Google receives basic technical information such as your IP address and browser type when a page loads. This is governed by Google's privacy policy.

You can block or delete cookies through your browser settings, although blocking some of them may affect how the website works. If we add other analytics or advertising tools in the future, we will update this policy.

We keep your information only for as long as reasonably necessary for the purposes described in this policy — such as responding to your enquiry and providing follow-up assistance — or as required by applicable law. When it is no longer needed, we take reasonable steps to delete it or make it anonymous.

Subject to applicable law, you may ask us to:

• Tell you what personal information we hold about you.
• Correct or update information that is inaccurate or incomplete.
• Delete your personal information.
• Stop contacting you about property offers.

To make a request, contact us using the details below. We may need to verify your identity before acting on your request. Some information may need to be kept where required by law. Where we have already shared your enquiry with a builder or developer, you may also need to contact them directly.

Our website contains links to the following external services:

• WhatsApp — our WhatsApp buttons open a chat with us in WhatsApp. Messages you send there are also subject to WhatsApp's own privacy policy.
• Google Maps — the "Get directions" link on our Contact page opens Google Maps in a new window for office directions. The map is not embedded on our website, and Google Maps is subject to Google's own privacy policy.
• Facebook and Instagram — the icons in the "Follow Us" section of our Contact page link to MetroHive's official Facebook Page and Instagram profile and open in a new tab. These are plain links, not embedded feeds or tracking tools, so Facebook and Instagram (both operated by Meta) receive information only when you click through to their websites. Your use of those platforms is subject to Meta's own privacy policy.

These third parties have their own privacy policies, and we are not responsible for their content or practices. We encourage you to read their privacy policies before sharing information with them.

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the "Last updated" date shown at the top.

Privacy-related questions and requests are handled by the MetroHive Privacy Team. To reach them, please use the contact details below or the enquiry form on our Contact page, and mention "Privacy Request" in your message:

You can also reach us through our Contact page.